DREAM BIG,
DELIVER BIGGERWE TURN YOUR VISION INTO REALITY
DREAM BIG,
DELIVER BIGGERWE TURN YOUR VISION INTO REALITY

Marc Defosse
FOUNDER
contactus@ribbonfish.com
Introducing
RIBBONFISH
Ribbonfish is a leading end-to-end Salesforce consulting firm that delivers the right technology for all types of companies and industries – from technology roadmap and discovery to development and implementation.
Our industry expertise and out-of-the-box thinking delivers innovative, flexible, and scalable solutions. We accelerate delivery using state-of-the-art platforms, allowing businesses to focus more efficiently on products and customers.
LEARN MORE
Some of the Brands
WE WORK WITH






























Generating New Ideas
SOLVING BIG PROBLEMS
YEARS OF INDUSTRY KNOWLEDGE
EXPERT CONSULTANTS
COMPLETED PROJECTS
CUPS OF COFFEE
WHAT WE DO
Enable seamless integrations: We develop building blocks that can be extended to meet your requirements.
Analyse and Optimise: From “MOT” to deep dive analysis or large scale improvements we’re here to help you maximise your Salesforce investment.
Transform organizations with innovative custom solutions: We are specialists in developing tailor-made functionalities on the Salesforce ecosystem.

Salesforce Accelerators
In response to common issues faced by companies globally, we have developed a number of solutions including a CRM accelerator adapted to the needs of publishers, a publicity module to manage lists, and an advertising module to book ad campaigns for new products and more! The modules are designed to be able to minimise implementation times and allow teams to focus on delivering value to customers.
Salesforce Rollouts
We transform companies by implementing, enhancing and integrating the Salesforce ecosystem: Salesforce CRM and CPQ to consolidate your customer data, gain insights and sell smarter; Service Cloud to retain your customers and enhance their experience; and Marketing Cloud and Pardot to ensure your long-term success with marketing automation.
Salesforce Apps
Get even more out of Salesforce with pre-built solutions. With our partners Rights2 Consultants, we developed and launched RightsZone – the next generation rights system with elegant and intuitive workflow tools facilitating the whole lifecycle of rights licensing, helping you manage deals swiftly and efficiently, and facilitating smarter working to grow your revenue.
Consultancy
We provide strategy and consulting to help you transform your company – whether that’s to drive growth, secure efficiencies or diversify your business. We can work with you to align your technology and business strategies and create a robust, costed technology roadmap with dependencies that ensures you realise the benefits of the digital transformation you are seeking.
System Reviews
A comprehensive system review will be done to assess your technology stack and processes across all departments, identifying inefficiencies and areas for optimization. You’ll receive a detailed report covering key areas such as infrastructure, security, and governance, among others, as well as a list of prioritised recommendations.
Support
To maintain your Salesforce applications, we provide support services ranging from just 4 days a month to a dedicated individual for 5 days a week – and all the way through to an entire team. We can work alongside your internal technology support team, or we can provide the complete service – working with your business users to help them get the most out of your systems.

CASE STUDIES

MEET THE TEAM

NEWS AND MEDIA
What Our Clients
SAY ABOUT US
Nicole TattersalFormer Head of Digital Engagement, Emerald Publishing
Over and above their industry know-how and technical expertise, we have been blown away with Ribbonfish’s pragmatic and pacey outcome focused approach. The whole team are dedicated and passionate with a strong emphasis on delivering excellence. Thank you all for challenging our thinking and supporting us in delivering an industry leading technology solution with added business benefit – we’re looking forward to the next chapter!
Jeremy MacdonaldFormer Director of Technology, Royal Pharmaceutical Society
Ribbonfish demonstrated significant domain knowledge and technical skills which helped us to architect a new Salesforce centric business process, and then build a robust solution to integrate it with our platform.
Andrew CrenshawSenior Director, Macmillan Learning
Ribbonfish have deep publishing expertise. They are smart, flexible and always looking for ways to make improvements. I highly recommend them.
Katie HopeMarketing and Sales Director, Princeton University Press
We are fortunate to partner with Ribbonfish, a publishing-accelerated Salesforce implementer, who helped us quickly realise the benefits of working in these systems with their publishing acumen, kindness and excellent project-management/tech skill set.
Hillary ScarbroughSenior Director of Business Systems, Macmillan
We have both a system that works beautifully and a group of satisfied users. Everyone is very happy with the developments and we really appreciate all of the work you put in to making this such a successful project. Working with Ribbonfish really was a pleasure – thank you for all your help!
Jaime MarshallDirector, J.P. Marshall Agency, formerly Macmillan
On our Salesforce CRM implementation and other key projects Ribbonfish always demonstrated an enviable ability to see deeply into our challenges in order to offer novel solutions. Not merely insightful and experienced, the Ribbonfish team bring a verve and good humour that creates fast and lasting partnerships. I couldn’t recommend them more highly.
Tom DukeHead of Editorial, Production & Customer Engagement Solutions, Springer Nature
I’ve known Ribbonfish and used their Level 2 and Level 3 support services for 3 years and have found them reliable, knowledgeable and great to work with. We asked them to help us support numerous applications across a breadth of technical platforms and diverse functional areas; they took this challenge on and have been consistently delivering a very good service at an affordable cost. I would highly recommend them if you need help in running your L2/L3 support service, allowing you time to focus on other value-add initiatives for your business.
Amy WrightAdmissions Operations Officer, Pamoja
Right from our initial consultation, Ribbonfish understood our business needs. Not only were they able to offer advice on Salesforce but also on our business processes. The project was completed efficiently and on time. I would highly recommend working with them.
Jorge Sanchez-GalianiFormer Associate Director, Marketing, Ocorian
Ribbonfish provided a tailored solution within the required timeframe and quality expectations, making sure we retained visibility of the project development. Their project design and implementation approach ensured minimal business disruption, agile response to backroads and highly valuable technical guidance.
Kamlesh ChandnaniAssistant General Manager, Sales, TechWize
Ribbonfish is an outstanding service provider for Salesforce CRM implementation. Their team comprises Salesforce-certified, highly experienced consultants who excel at crafting customized solutions. The consulting team at Ribbonfish consistently addresses our business requirements promptly and efficiently. I highly recommend Ribbonfish to anyone seeking professional assistance with Salesforce implementation.
Technical Delivery ManagerLarge University Press
It is with immense gratitude and appreciation that I thank those of you who were involved in the project. Many of you went above and beyond in those efforts and it is a testament to Ribbonfish’s professionalism. We have achieved a significant milestone on our journey and are now set on an irreversible path towards success.
Julie HaenischSenior Marketing Systems Analyst, Princeton University Press
From onboarding through ongoing developments and tech support, I’ve worked closely with Ribbonfish for several years on our CRM platforms. They’ve replaced legacy systems allowing us to leverage our marketing and promotional universe of contacts and leads. Whenever we’ve run into data management or integration issues, Ribbonfish quickly identifies the issue and provides an adept game plan to solve it. As we grow, so do the systems and needs of our business users. By partnering with Ribbonfish, we can transform complex challenges into achievable solutions.
Manuel SanmartinSenior Project Manager - Global Solution Delivery, Taylor & Francis Group
The Ribbonfish team was exceptionally efficient, professional, and dedicated to delivering high-quality results. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process. Every interaction was seamless and pleasant. The team demonstrated a deep understanding of our needs and provided valuable insights that greatly enhanced the outcome of our project. Their ability to communicate effectively and respond promptly to any queries or concerns was truly commendable.
Guy LifshitzAlliances Director, Docomotion
When it comes to finding a Salesforce partner, the list seems endless. There are so many options, expertise, and specialization, but at the end of the day, we’re looking for something simple: a partner who is looking out for our best interests and capable of delivering them. That’s exactly what Ribbonfish is, and I would recommend them as a partner to anyone who’s looking for one!
Mangalam Information Technologies
We’ve truly enjoyed collaborating with Ribbonfish. Their team is knowledgeable, responsive, and always ready to support. If you’re looking for a trusted and expert partner for your Salesforce project, Ribbonfish is an excellent choice.



