SUPPORT

Designed to take some of the burden and workload away from you in managing and improving your Salesforce instance. Learn more about our custom offerings and allow us to jumpstart your organisation.

OVERVIEW OF OUR PROCESS

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1

1 Weekly Call with Ribbonfish Project Manager to discuss your priorities

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2

Ribbonfish works on your priorities through the week

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3

Ribbonfish PM conducts regular checks with the team

4

Results and outcomes shared with you at the end of the week and in advance of the weekly meeting

WHAT CAN I USE MY HOURS ON?

Wondering how you can split your time with us? We have a full range of various offerings that your organisation can utilise as part of the Ribbonfish package.

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Custom development

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Training

Configuration and maintenance

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Bespoke integrations

Consulting

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Automations

INCLUSIONS

We partner together with your internal team, and amongst other things, we can develop and manage your application, offer support and training, or build custom-made offerings to meet your needs.

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"X" days per month with access to a skilled resource pool

Tasks and priorities are decided by you

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Consultations, advice, and suggestions on your target areas

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Dedicated project management team

Provision of a ticketing system for logging cases

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Highly qualified team of certified administrators and developers

MEET THE TEAM

Your tailored support specialists will include:

Services Delivery Lead

Ensures overall success of the project and acts as point of escalation.

Project Manager

Manages the backlog, priorities and deliverables together with you, the client.

Implementation Architect

What happens if the hours expire during the month?

We hold a regular weekly call with you to keep you informed on the hours spent and the hours remaining. It will give you a realistic outcome on what can be achieved within the month itself.

How do you ensure continuity on the tailored service?

We have a well-managed Jira board that will be shared with you (if you have your own, we can use that too!) and we document everything we do (e.g., requirements, solution design, process diagrams, handovers, etc.).

Do you just work on Salesforce?

We are a proud Salesforce partner and we love the Salesforce platform. However, our expertise extends further than that. For example, we have experts in WSO2 and AWS.

Are there any limits to what we can do in the support package?

You are only limited by the hours you have purchased per month.

What happens if I need more hours?

You can purchase additional hours at our day rate, or, alternatively, wait until the next month starts, depending on your needs.

Can I bundle hours together?

We hold a regular weekly call with you to keep you informed on the hours spent and the hours remaining. It will give you a realistic outcome on what can be achieved within the month itself.