SUCCESS STORIES

We are more than just a business technology consultancy; we serve as a strategic partner, helping clients achieve their goals on time and within budget. Explore our case studies to see how your peers have harnessed our deep industry knowledge and technical expertise to implement innovative solutions to real business problems.

CLIENT FEEDBACK

We were fortunate to partner with Ribbonfish, a publishing-accelerated Salesforce implementer, who helped us to quickly realize the benefits of working in these systems with their publishing acumen, kindness and excellent project-management / tech skillset.

Katie Hope

Director of Marketing & Sales at Princeton University Press

We have both a system that works beautifully and a group of satisfied users. Everyone is very happy with the developments and we really appreciate all of the work you put in to making this such a successful project. Working with Ribbonfish really was a pleasure – thank you for all your help!

Hillary Scarbrough

Senior Director of Business Systems at Macmillan

The Ribbonfish team was exceptionally efficient, professional, and dedicated to delivering high-quality results. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process. Every interaction was seamless and pleasant. The team demonstrated a deep understanding of our needs and provided valuable insights that greatly enhanced the outcome of our project. Their ability to communicate effectively and respond promptly to any queries or concerns was truly commendable.

Manuel Sanmartin

Senior Project Manager - Global Solution Delivery, Taylor & Francis Group

When it comes to finding a Salesforce partner, the list seems endless. There are so many options, expertise, and specialization, but at the end of the day, we’re looking for something simple: a partner who is looking out for our best interests and capable of delivering them. That’s exactly what Ribbonfish is, and I would recommend them as a partner to anyone who’s looking for one!

Guy Lifshitz

Alliances Director, Docomotion

We’ve truly enjoyed collaborating with Ribbonfish. Their team is knowledgeable, responsive, and always ready to support. If you’re looking for a trusted and expert partner for your Salesforce project, Ribbonfish is an excellent choice.

Mangalam Information Technologies

CASE STUDIES

Accelerating CRM for academic presses

In response to the common issues faced by publishers worldwide, we developed a Salesforce CRM Accelerator designed specifically for publishers to kick-start their journey to unlocking customer insights and driving customer engagement.

Integration to drive engagement

We worked with the team at Macmillan Learning to implement WS02 Enterprise Service Bus as an integration platform so they could improve the customer service experience and become more proactive as an organisation.

Boosting sales with CRM user adoption

Working with the team at Pamoja to optimise workflow, improve reporting and increase sales team usage of the recently implemented Salesforce CRM system – all with the aim to help them free up time focus on making sales.READ MORE

Streamlining publicity for departments

To help the publicity departments within each of the publishing divisions across the Macmillan Group, we redeveloped and streamlined Salesforce database to allow them to coordinate, track and manage multiple media contacts.

Improved workflows for publishing teams

Find out how our strategic partnership with Springer Nature enabled them to become a technology services provider focusing on systems integration, streamlining, and improving workflow for teams after company merger.

Complex workflow consolidation

Our journey to assist Macmillan Learning in simplifying and unifying their workflows by implementing Salesforce Service Cloud – enabling them to improve connections with their customers and transform their overall experience.

Seamless migration for success

Discover how we accelerated the migration of two Salesforce systems within Ocorian providing consistency and integrity in the configuration and minimising disruption to the business during the transition

Systems to support designers

We sought to eliminate disparate processes and workflows and helped freelance designers working with Macmillan Education to upload and access cover designs anytime, from anywhere, on any device.

Boost Enrollment with Salesforce Marketing Cloud

We worked with a large online learning provider to implement Salesforce Marketing Cloud as the foundation of a unified, omni-channel marketing strategy.

Transforming Application Processing and Scheduling with Salesforce

We partnered with a leading certification body to modernise their Salesforce environment and overhaul their application, training, and field scheduling processes.

Transforming Author Support and Internal Case Management with Agentforce

A global academic journal publisher turned to AgentForce, Salesforce’s AI-driven solution, to streamline customer interactions and automate support tasks..

Modernising Salesforce for a UK Leadership Non‑Profit

A UK-based leadership development non-profit (a charitable trust) engaged us for a 5-month Salesforce transformation.

Ending Duplicate Chaos: How a Global Publisher Restored CRM Data Quality

A global publisher’s Salesforce had become cluttered with duplicate Accounts and Contacts — creating chaos for both IT and business teams.

Event Management Firm Automates Invoices and Collaterals with DocGen

Integrating DocGen into the firm’s Salesforce system provided a comprehensive fix for their document generation challenges.

Marketing Agency Produces Dynamic Product Flyers and Catalogs

The marketing agency adopted DocGen as a solution to automate and speed up the creation of product collateral.

Mid-sized Publisher Automates Insertion Orders for Purchased Ad Space 

The company needed a better way to quickly and accurately generate insertion orders from Salesforce data and distribute them to media vendors. 

Leading University Presses Transformed Customer Engagement with Our Salesforce CRM Accelerator

University presses sit at the crossroads of scholarly integrity and commercial viability — working with authors, librarians, media, distributors, societies, and more. But legacy systems and fragmented data make it hard to engage effectively.