Case Study
ENHANCING INTEGRATION TO DRIVE ENGAGEMENTWe worked with the Macmillan Learning team to implement the WSO2 Enterprise Service Bus as an integration platform, enabling faster connections, greater stability, and reusability.
Enabling enterprise integration is one of the most important strategic decisions any organisation can make. Not only does it help developers and teams adapt, pre-empt, and deploy behind the scenes, but for educational publishers like Macmillan Learning, it will also enhances the overall customer experience.
In this case study, find out how we helped the Macmillan Learning team prioritise key business goals, identify their main drivers, and select WS02 as the right integration platform for their needs.
In the below video, hear from Andrew Crenshaw, Senior Director of Customer Engagement Solutions, about the problems they were hoping to solve and the improvements they’ve seen since implementing the integration.
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Outages as far as our integrated processes are concerned are really pretty much a thing of the past. We’ve now got clear monitoring, and we’re really able to much more easily diagnose the root cause of issues when they do occur. So it’s really best-practices and using the right tool for the right solution.
– Andrew Crenshaw, Senior Director of Customer Engagement Solutions at Macmillan Learning
The Challenge
System instability
Lack of monitoring
Bespoke connections each time
The Solution
Deploy for a number of solutions
Out of the box capabilities
Open source = low-cost
The Outcomes
Proactive approach to issues
Easy to maintain system
Improved customer experience
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