Case Study
IMPROVING WORKFLOWS FOR PUBLISHING TEAMSStrategic partnership with Springer Nature to become a technology services provider focusing on systems integration, streamlining, and improving workflow for teams after company merger.
Springer Nature provides high-quality science and education content, as well as innovative digital products and services, to students, teachers, and researchers around the world.
With operations in more than 50 countries, Springer Nature has multiple applications supporting publishing, production, sales, and marketing functions.
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THE PROBLEM
Following a reorganization within the business, the myriad of different systems with differing underlying technologies were inefficient. There were multiple vendors to manage, and it was all very costly. Springer Nature needed one supplier with a wide range of technical and publishing knowledge to work with.
I’ve known Ribbonfish and used their Level 2 and Level 3 support services for 3 years and have found them reliable, knowledgeable and great to work with. We asked them to help us support numerous applications across a breadth of technical platforms and diverse functional areas; they took this challenge on and have been consistently delivering a very good service at an affordable cost. I would highly recommend them if you need help in running your L2/L3 support service, allowing you time to focus on other value-add initiatives for your business.
Tom Duke, Head of Editorial, Production & Customer Engagement Solutions
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